Welcome to Aquarium Central!

At Aquarium Central, we’re dedicated to delivering top-quality fish right to your door. Shipping live fish is a delicate process. Please review our guidelines to ensure a smooth and safe delivery for your aquatic friends.


Shipping Guidelines:

  • Ensure your shipping address is accurate. Inaccurate addresses threaten fish welfare and void our D.O.A (Dead On Arrival) policy.

  • Fish cannot be shipped to P.O. Boxes or Parcel Lockers.

  • Ensure someone is available to receive the delivery. Unattended deliveries are not covered under our D.O.A policy.

  • Upon arrival, acclimate fish to their new environment. This includes stabilizing bag temperature in the tank and mixing tank water gradually.


Terms & Conditions:

  1. We may cancel or delay live fish orders due to:

    • Extreme temperatures.
    • Fish health concerns.
    • Stock limitations.
  2. Our guarantee covers only the livestock. Shipping fees are non-refundable.

  3. Orders including dry goods may arrive separately and take longer than live fish shipments.

  4. In case of D.O.A, store credit may be issued. We won’t resend fish.

  5. Incorrectly fulfilled orders will result in a 50% store credit for the mistaken fish.


D.O.A (Dead On Arrival) Policy 📷

Ensuring the health and well-being of our fish during transit is a priority. However, should you face any unfortunate circumstances upon delivery, kindly adhere to our D.O.A policy:

  1. Presence at Delivery: Ensure someone is present to receive the delivery. Absence voids the policy.

  2. Valid Delivery Addresses: We require a legitimate delivery address. P.O. Boxes or erroneous addresses will not be eligible under this policy.

  3. Claiming a D.O.A:

    📷 To file a claim, please email clear photos or videos of the deceased fish in the unopened bag to fishclaims@gmail.com within 2 hours of the delivery time indicated by the tracking status.

    📷 It is also required to provide additional images or videos of the fish outside the bag. If the deceased fish cannot be clearly captured in a video, please ensure the tails are removed.

    📷 Include all pertinent information related to your order in your claim email, such as your name, order number, tracking information, and a list of the D.O.A fish. Please note that all communications regarding this claim must be conducted exclusively via email.

    Important: The D.O.A coverage becomes void if the fish are removed from their bags without providing the necessary images or video of the fish still in the bags.

  4. No Returns: We regret to inform that we do not accept returns of any nature.

  5. Account Usage: Ensure you use a signed-in account on Aquarium Central for all purchases. D.O.A claims are void for purchases made through Guest or PayPal Express checkouts.

  6. Delivery Timings: Delays can occur due to unforeseen circumstances. If there’s a delay leading to 100% stock loss, you’ll be compensated with a 50% store credit, inclusive of freight. Other delays might result in a 50% store credit for the D.O.A fish.

  7. Exclusions: Live feeders such as shrimp, worms, and fish are not covered under our D.O.A claims.

  8. Siezed Fish: Buyers are responsible for ensuring compliance with state regulations regarding the importation of goods from Queensland, including livestock such as plants and fish, with any costs associated with seized items being borne by the buyer, while Aquarium Central disclaims liability for seized goods

 


Q&A:

  • Missing fish in the order? Before unpacking, check the order and email clear images of all fish bags to fishclaims@gmail.com. We’ll cross-check with our footage.

  • Incorrect fish received? Errors may occur. Credits will be provided based on fish value.

  • Size dispute? Send images of the fish on a ruler (before and after opening the bag) to fishclaims@gmail.com. Credits apply for significantly undersized fish.

  • Unavailable fish on shipping day? We’ll refund missing fish. If a major portion of your order is missing, our team will contact you.


Before Ordering:

  • Ensure tank space and that it’s fully cycled.

  • Check fish compatibility and water parameters.

  • Stock the tank gradually to maintain water quality.

  • Refrain from feeding new fish for 24 hours. Feed existing fish before introducing new ones.

  • Fish may appear pale post-transit. They’ll regain color after acclimatizing.


Thank you for choosing Aquarium Central. Let’s ensure the best for your aquatic friends. Happy fish keeping!