11 Pike Street

KUNDA PARK, QLD, 4556,

  • Mon – Friday 10am to 5pm
  • Saturday 9am to 4pm
  • Sunday – 10am to 3pm
  • (Office Closed Weekends) 

PH : 0480 274 950

Frequently Asked Questions

Please read our FAQ before sending us a message.

Shipping Rates ๐Ÿ“ฆ

Drygoods:

  • Fixed Flat Rate: $9.50 (Australia Wide)
    • Note: Excludes glass aquariums

Live Fish:

  • Startrack/Aramex Priority: $30 Flat Rate (Australia Wide)
  • Toll Priority: $60 Flat Rate (Australia Wide)

Live Plants:

  • Express: $11.00 (Australia Wide)
    • Special Offer: Shipping fee waived if ordering fish!

Frozen Goods:

  • Express: $30 (Australia Wide)

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Accepted Payment Methods ๐Ÿ’ณ

We gladly accept:

  • PayPal
  • Credit Cards

AfterPay Notice ๐Ÿ›๏ธ:

  • AfterPay is available for your convenience.
  • Important: Online orders containing LIVE FISH cannot be paid for using AfterPay, in accordance with the AfterPay terms of service.
  • Good news for our in-store shoppers: All AfterPay features are fully accessible when shopping in person!

We aim to provide versatile payment options for all our customers. Thank you for shopping with us!

Order Shipping & Tracking Details ๐Ÿ“ฆ

General Orders:

  • We typically dispatch orders within 24 hours of placement.
  • Our trusted couriers include Australia Post Eparcel, Startrack, Fastways, and Couriers Please.
  • For delivery times on dry goods, please check the Australia Post website for estimates to your area.

Live Fish Expedited Services:

  • Most live fish orders arrive overnight to ensure their well-being.
  • We exclusively ship live fish on Tuesdays and Wednesdays.
  • Tracking details will be provided after your order has been dispatched, typically around 5pm AEST.

Thank you for your trust and patience!

Our Live Fish Shipping Process ๐ŸŸ๐Ÿ“ฆ

Your fish’s well-being during transit is our top priority. Here’s how we ensure they reach you in perfect condition:

  1. Special Packing: Each fish is delicately placed in our specially designed, sealed transportation bags.
  2. Freshwater & Care: The bags are filled with freshwater and a unique shipping solution to ensure comfort.
  3. Oxygen: We inject 100% pure oxygen into the bag before sealing, ensuring a breathable environment.
  4. Safety Box: All bags are then safely placed inside a freight-safe shipping styrofoam box.

We take great pride in our process and thus offer a Live Fish Guarantee. *Conditions Apply.

Delivery Expectations:

  • Typically, live fish arrive within 24 hours post-shipping. However, certain locations might take up to 48 hours.
  • We request your patience: If it’s been less than 48 hours since shipping and your parcel has been tracked, please refrain from contacting the store with questions like “where are my fish.”

Your understanding and trust mean a lot to us!

Order Status & Tracking Details ๐Ÿ“ฆ

  1. After placing an order, it will be marked as “processing status” in your order dashboard on our website. During this phase, you won’t receive any updates from us.

  2. You’ll hear from us next when your order has been shipped. At that time, you’ll receive an email indicating the order is “complete.” This email will also provide your tracking details.

Thank you for your patience. We ensure to keep you informed at crucial steps in your order’s journey!

GST Invoice & Order Details ๐Ÿงพ

As a GST-registered business with a retail storefront, we ensure transparency and professionalism in all our transactions:

  • Every order is dispatched with a GST invoice included.
  • For live fish orders, your invoice will be sent via email.
  • Need a copy? All your invoices can be accessed conveniently from your online dashboard.

Thank you for choosing us. We appreciate your trust and business!

Order Completion & Tracking Information ๐Ÿ“ฆ๐ŸŸ

Once your order is packed and marked as “Completed,” you’ll receive a notification email confirming that your order is ready to go.

Included in this “Completed” email will be your tracking number. For those eager to track their LIVE FISH shipments, please note:

  • We primarily ship LIVE FISH on Tuesdays and Wednesdays. However, for some local orders, we may also dispatch on Mondays.
  • Tracking information will be provided after 5pm on these days.

We encourage you to check the details in the “Completed” email before reaching out with questions. We’ve put a lot of effort into providing comprehensive information there. If you do have questions prior to receiving your tracking information, please wait until after the specified time. Premature questions about tracking might incur a small fee, while all other questions will be addressed free of charge.

Thank you for your understanding and patience!

Live Fish Shipping Schedule ๐Ÿ“ฆ๐ŸŸ

We primarily ship LIVE FISH on Tuesdays and Wednesdays. However, for some local orders, we may also dispatch on Mondays.

โš ๏ธ For weeks that include national holidays, our shipping schedule might change. Read more here.


Questions about Live Fish Purchasing? ๐Ÿ ๐Ÿ›๏ธ

Please note: We’ve provided detailed information on our website about live fish purchasing. If your question is already answered there and you still ask it in an email, we’ll consider it a “frequent question”. Frequent questions may have an additional charge. All other questions are happily answered for FREE!

AfterPay Availability Notice ๐Ÿ›๏ธ

Good news! AfterPay is available for our customers. However, please be mindful of the following:

๐ŸŸ If you’re placing an online order that includes LIVE FISH, you cannot use AfterPay. This is in accordance with the AfterPay terms of service.

๐Ÿ›’ For our in-store customers, all AfterPay features are fully accessible!

Thank you for understanding and shopping with us!

Send us an email


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    * Please note the office is closed Saturdays and Sundays