11 Pike Street

KUNDA PARK, QLD, 4556,

  • Mon – CLOSED
  • Tues – Friday 10am to 5pm
  • Saturday 10am to 2pm
  • Sunday – CLOSED

PH : 0480 274 950

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Shipping Rates are as the following

Drygoods – Fixed Flat Rate $7 Australia Wide (excludes glass aquariums)

Live Fish – QLD, NSW, ACT, VIC & SA $25 Flat Rate

Live Fish – WA- $45

Live Fish – TAS & NT – N/A

 

Which payment methods are accepted in the Online Shop?

We accept the following methods of payment

PayPal, Afterpay, Direct Debit, Credit Cards (Visa & Mastercards)

How long will delivery take?

We ship our orders out generally within 24hrs, We use Australia Post Eparcel, Startrack, Fastways and Couriers Please. For drygoods please refer to the Australia Post website for expected delivery times to your area

For live fish expedited services with Fastways and Startrack, Most orders arrive overnight. Live fish are ONLY shipped Mondays (SEQ & Norther NSW) and Tuesdays (all other locations)

How do you ship live fish, and will they arrive safe?

Your fish will be carefully packed, in square bottom fish bags, with freshwater and a dose of pecial shipping solution. We then inject 100% pure oxygen into the bag and close it off. We then place them in a freight safe shipping styrofoam box. We are that confident in our process we offer a Live Fish Guarantee * Conditions Apply

What exactly happens after ordering?

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Do I receive an invoice for my order?

we are a GST registered business with a retail store front, all our orders are packed and sent with a GST invoice included

Send us an email

* Please note we are closed Sundays and Mondays.