Live Fish Shipping at Aquarium Central

Introduction
Curious about how we manage to safely deliver live fish throughout Australia? Dive into the details below.

Shipping Schedule:

  • Order Timing: Orders need to be finalised by 7:00 PM Queensland time on Sunday for shipping on the upcoming Tuesday/Wednesday. Orders outside this timeframe might be deferred to the next week.
  • Dispatch Days: Our premium Next Day Service dispatches live fish orders every Tuesday and Wednesday.

Public Holidays Adjustments:

  • Long Weekends: Following a long weekend, we abstain from shipping live fish (except for certain local/state holidays). The same applies for weeks with public holidays on Monday through Thursday, barring specific local and some state holidays.
  • Friday Holidays: When a public holiday falls on a Friday, we adjust our shipping to Monday and Tuesday.

Shipping Costs:

  • We charge a flat rate of $35.00 for fish shipping via Startrack/Aramex, regardless of the quantity. (TOLL PRIORITY excluded)

Packing Process:

  • Fish Health: Aquarium Central ensures your fish are healthy. Do note, our website displays images of mature fish, often males. We generally sell un-sexed fish, so colors and gender aren’t guaranteed.
  • Tracking Info: After dispatch, our courier partners will email a tracking number.
  • Packaging Details: Fish are packed in tailored transport bags with freshwater and a specific shipping solution. The bag is oxygenated and sealed. Finally, we place them in Styrofoam boxes, ensuring they remain warm and secure.

Delivery Requirements:

  • Home Presence: It’s essential that customers be at home when the live fish delivery is made. Failure to be present could void any Dead On Arrival (DOA) claim.

Quarantine & Legal Notices:

  • For WA Customers: The WA Quarantine Department will inspect all live fish shipments entering into WA, incurring a cost billed to you. It is the resposability of the buyer to know what can and can’t be imported into WA.
  • For NT and TAS Customers: We don’t ship live fish without a permit due to quarantine restrictions. Permit holders should email us a copy prior to shipping.
  • Prohibited Species: Local laws might restrict certain fish or plants. It’s essential you’re aware of such laws. Aquarium Central isn’t liable for any issues or costs arising from customers attempting to purchase prohibited items.

Fish Substitution Policy

Stock Availability:
To ensure the highest quality, if the fish you ordered are not up to our standards or are unavailable, we offer substitution options. During checkout, you can choose whether to accept or decline these potential substitutions.

Options:

  • Accept Substitutions (yes) “defalt” : we will replace unavailable items with similar or higher-value alternatives within the same species family (e.g., Tetra for Tetra).
  • Decline Substitutions (no): If you prefer not to accept substitutions, any unavailable items will be refunded, and the rest of your order will be processed. If more than half of your order is unavailable, we may pause the entire order or issue a full refund.

Please note that we do not make phone calls for substitution approvals. If you decline substitutions, any out-of-stock or quality-rejected items will be refunded, and the remainder of your order will be shipped as planned.

Dead On Arrival (DOA) Policy:

  • Guarantee: We guarantee the live arrival of your fish. If you face any DOA, kindly follow the box instructions. After verification, we’ll process a system credit if applicable.
  • Detailed Policy: For a comprehensive list of terms and conditions, and to fully understand our DOA policy, please click here…

Conclusion: Thank you for choosing Aquarium Central. Dive into a blissful aquatic experience with us!